Time – You Can’t Get It Back

Time. It’s the only thing (most) lawyers can bill for. Yet, many law firms overlook the value of time in the mind of the client. A great post from BTI Consulting’s Mad Clientist Blog explains this in terms we can all understand. As the blog points out,...

Staying in Touch — Systematically

My Simple Rules Rule #3: Stay in Touch Reading BTI Consulting’s recent Mad Clientist Blog post “8 Habits of Highly-Profitable Firms,“  the second habit jumped out at me: “Engage in a continuing dialogue with clients about their business even...