Staying in Touch — Systematically

My Simple Rules Rule #3: Stay in Touch Reading BTI Consulting's recent Mad Clientist Blog post "8 Habits of Highly-Profitable Firms,"  the second habit jumped out at me: "Engage in a continuing dialogue with clients about their business even when, and especially if,...

“…high-tech communication strips away the personal interaction needed to breed trust, a key ingredient in getting workers to pull together and carry their share of the load.”

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