The gap between knowing and doing is wider than ever. When two Stanford Business School professors began research for their seminal business management book, The Knowing-Doing Gap, published in 2000, most companies didn’t even have external email. The ABA was beginning a protracted debate about whether lawyers should use email at all and it would be a couple of years before Google proliferated. A scant few law firms had web sites, and almost none had photos of attorneys. Read